A course in accent training is something usually associated with Business Processing Outsourcing. However, investigations have now revealed that the Lashkar-e-Tayiba has been imparting accent training too to potential terrorists.
The name of the company could not be disclosed as per the confidentiality clauses of the agreement inked by Tech Mahindra.
Global business process outsourcing in the financial services sector has the potential to reach a market size of $250 billion, with India playing a key role, says a study by global consulting and research firm Everest Group.
BPO company Datamatics Technologies has formed a joint venture with the United States-based Cadmus Communications Corporation to provide content processing services to science, technical and medicine publishers around the world.
India's Business Process Outsourcing (BPO) sector is facing stiff competition from the likes of Mexico, Malaysia, Philippines, China, Canada and Ireland that are posing a grave threat to the growth of India's BPO sector, said the Associated Chamber of Commerce and Industry of India.
The International Finance Corporation is planning to increase its investments in India to $1 billion in the next two years even as it has pumped in additional funds in a US-based company with operations in Chennai.
Leading business process outsourcing services provider Intelenet Global Services has said it plans to expand its footprint overseas and hire around 7,000 personnel in FY '11.
Business process outsourcing player Intelenet Global Services on Wednesday announced the launch of its new centre in Krakow, Poland.
Non-voice business process outsourcing company Tricom India Ltd would invest Rs 20 crore (Rs 200 million) in its expansion programme, which includes setting up of a 600-seat facility in Mumbai and 1,500-2,000 seat facility in Pune.
The business process outsourcing market in India is all set for a robust growth in the next five years with a potential to capture at least 30 to 40 per cent share of the emerging $550-$700 billion global BPO market, says Nasscom.
The high-profile race to buy India's second-largest business process outsourcing (BPO) company, WNS Holdings, ended abruptly today after the company informed the US Securities and Exchange Commission (SEC) that it had decided to stop discussions with interested parties regarding a possible change of control.
IBM Global Services, the IT services arm of IBM, is eyeing new business areas like business process outsourcing and human capital solutions, a senior company official said in New Delhi.
"We will increase our headcount from 37,000 to 50,000 in the next five years and set up more centres. Most of our business would be focused on the third party solutions and a little bit on the captive sector," said Accenture BPO Lead Executive P G Raghuraman. The company is also seeking to tap the BPO industry by securing new acquisitions in the domestic market.
The demand for global solutions is pushing Indian BPOs to grow aggressively into global centres, said a senior executive. For instance, in the past 18 months, WNS has expanded its presence in the Philippines, Romania, and now Latin America. Analysts believe the trend will only increase in the days ahead, as clients look for outsourcing partners that can support critical processes from multiple delivery centres.
The Maharashtra government has embarked on an ambitious plan to issue computerised, barcode-based ration cards within the next eight months in a bid to overhaul the operations of the Public Distribution System. Spanco Telesystems and Solutions Ltd, a leading systems integration and business process outsourcing companies has bagged from the Food, Civil Supplies and Consumer Protection department to execute this plan.
Taking the first concrete step towards curtailing the rising incidents of crime against business process outsourcing (BPO) staffers, a group of 32 Pune-based BPOs and National Association of Software and Service Companies (NASSCOM) have framed a 'code of conduct' to ensure their physical security.
Information technology services major Cognizant is at an advanced stage of negotiations to acquire Genpact, the business process outsourcing (BPO) giant.
Software major Wipro's IT enabled services business subsidiary Spectramind has bagged a Business Process Outsourcing order from global giant Microsoft, a top company official said
Gartner has forecast that revenue from BPO services within the domestic market will grow by 31.1 per cent from $521 million in 2009 to reach $683 million in 2010 and experience steady growth through 2014 to touch $1.6 billion by 2014.
The effects of the sub-prime crisis and the resultant slowdown of the US market is evident on the margins of Indian information technology (IT) and IT-enabled Services (ITeS) firms. Business process outsourcing (BPO) firms such as Firstsource, Pune-based HOV Services, Zenta, Aegis BPO and others have been receiving inquiries from existing as well as new customers for ramping up their account receivables management (ARM) business.
Though domestic IT majors like Infosys Technologies, Tata Consultancy Services and HCL Technologies painted a gloomy picture of the IT sector in the coming quarters, technology bellwether Cognizant Technology Solutions and Genpact, India's largest Business Process Outsourcing firm, not only posted better results but have also given decent guidance to the markets.
The US celebrates its independence day on July 4. But since it was Sunday, the American government had declared Monday as a holiday.
With the economy giving positive signals, hiring is back. However, so is attrition, with disgruntled employees demanding more or moving to greener pastures to make up for lost time and money.
Terminates services of over 600 contract workers in February.
Addressing the growing need for security of business process outsourcing employees, Bangalore-based Proficio Geo Technologies has come up with PRO-TMS
Corporate India's hiring activity saw a decline in April, with the business process outsourcing and IT enabled services industry registering the sharpest drop of 22 per cent, a report by job portal said.
Reliance Communications has received approvals from Maharashtra and MIDC for its proposed 45-acre special economic zone.
At present, the bank has around 10,000 employees in India, with 7,500 in Aces, its business process outsourcing unit and product development centre, while another 500 are in the non-retail banking units, who would be retained. This is part of its strategy to focus on key markets after the sale of its retail and SME banking business. The unit had contributed around 30 per cent of RBS's revenue from its India and Asia-Pacific operations.
Genpact, the country's largest business process outsourcing firm, today announced the acquisition of Axis Risk Consulting, a risk consulting firm, for an undisclosed sum.
Gecis on Thursday announced acquiring US-based BPO solutions provider Creditek Corporation.
Philippines might have emerged as the new capital for call centre works, but the country still has a long way to go to match India in the overall business process outsourcing (BPO) segment not just in terms of size of the industry, but also in terms of range of services.
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